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Services

WORLDWIDE SERVICE FROM FOODEQ BECAUSE OUR MACHINES RUN EVERYWHERE

FoodeQ Engineering has been designing and delivering highly reliable equipment for the food processing industry since we started in 2009. We understand the significant stakes involved; a production line that is down is costly. Therefore, in addition to providing the very best equipment, we also offer all the necessary support and spare parts to keep everything in top condition.

If you choose FoodeQ, then we choose for you

Downtime in production is undesirable. Whether it’s scheduled maintenance or an unexpected breakdown, our team of trained specialists is on standby 24/7 to assist you with advice and action. The effective travel time largely determines the response time for our on-site visits, but we guarantee to get to work for you immediately after your report. No matter what product you process or where you are located, you can rely on our expertise and 100 percent dedication.

Knowledge of the food sector and your machinery

Our experienced service specialists are practical experts who help develop, deliver and maintain machines. They possess all the knowledge required to tackle any technical challenge.

Support that aligns with your needs and preferences

At FoodeQ we strive to deliver high-quality, highly maintainable equipment that seamlessly meets your requirements. That’s why we continuously expand both our functionality and our product range. This also includes constantly evolving our service portfolio, along with our spare parts offerings. Experience our commitment to your success. FoodeQ is your guarantee for top-quality machines and services!


We can be reached by telephone during office hours between 8:00 AM and 4:30 PM


We can be reached by telephone during office hours between 8:00 AM and 4:30 PM


We can be reached by telephone during office hours between 8:00 AM and 4:30 PM

CentreQ®

A shaker equipped with CentreQ® can be proactively monitored and will last longer

CentreQ® is our groundbreaking monitoring system that tracks the mechanics and keeps the shaker perfectly balanced by measuring (AutoScan) and adjusting (AutoTune) to the ideal vibration frequency.

One extra year of warranty

All our shakers come with a one-year warranty, but when you equip the shaker(s) with CentreQ, a two-year warranty applies. This is because active monitoring reduces component wear. CentreQ provides your operators and our service specialists with valuable information that enables us to monitor your systems proactively. This helps prevent unnecessary downtime and minimises (unplanned) maintenance.

Read more about CentreQ® >>

CentreQ by FoodeQ

Training

A trained technician recognises problems early and interacts with the FoodeQ service specialists

With every machine we deliver, we provide a basic level of instruction. However, this is often not enough for your team to perform maintenance on the equipment themselves; that work should really be left to specialists! If desired, we can train your employees to handle complete maintenance and repair work independently. More commonly, we offer training that enables your team to recognise potential issues in advance. We teach them when to call us for support and how to identify when a machine is not operating optimally. We also instruct them on the information our experts need to diagnose the issue and take
action. This helps prevent unwanted downtime.

Ask for more information about training >>

Spare parts in stock

It is advisable to make provisions for the availability of (critical) components. This increases the effectiveness of our service specialists and enhances the uptime of your machinery.

Never run out of parts to prevent unnecessary downtime

Having a personal stock of spare parts is especially recommended for international clients. It can sometimes be challenging to get everything on board a plane in time, so it’s wise to arrange this before an urgent need arises. Even closer to home, having spare parts on hand reduces repair times, ensuring that your production process experiences minimal disruption due to a breakdown or a scheduled maintenance session or modification work.

Schedule an appointment for extra assurance

You can count on us to keep the most critical spare parts in stock for the machines we design. These spare parts are used to fulfill service and warranty obligations and may also be purchased by customers for refurbishment and revitalisation projects when needed.

Let’s join forces to identify which critical spare parts should be in stock for your situation and what kind of services and
training you require. We provide you with state-of-the-art equipment along with the necessary services and spare parts, ensuring your production process runs seamlessly.

Please contact us to make an appointment >>

FoodeQ Engineering Chester van Sörnsen de Koste Accountmanager Spareparts & Service

Want to know more about FoodeQ spareparts en service?

We would like to help you!

Contact us