Cross border service

FOODEQ MACHINES OPERATE ALL AROUND THE WORLD

THAT’S WHY WE PROVIDE A CROSS-BORDER SERVICE

“I completed my internship here at FoodeQ as part of my degree and I liked it so much that I never left,” says Manager Services Rick de Feijter laughing. He is a typical example of someone who always sees and grabs opportunities with both hands.

“At the start, I spent much time with Jaco, and I learned a lot during that time. Not long after, I was required as chief mechanic to visit customers for installation and service work and before I knew it, I was spending a week in China working on similar jobs. This all happened in the first month. Now that’s what I call being thrown in at the deep-end! It required a lot of improvisation, because at that point you’re really on your own.”

Customers rely on top quality

“Over the years, I have seen our range of machinery continue to grow, and as such, we are playing an increasingly important role in our customers’ production chain. This also means that those customers rightly expect us to organise the service and maintenance side of things effectively, because the machines we supply must continue to run at all times. Especially in this sector, where fresh products are processed, a halt in production is costly. That’s the reason why customers choose for excellence and with our service team we are able to provide a top-notch service.”

“We’re supplying more and more machinery, so it’s imperative that the team continues grow at the same pace,” Rick explains. “We not only take action when a machine breaks down, but also carry out six-monthly inspections and planned preventive maintenance. In the event of a serious malfunction, we make every effort to ensure that the machine is running satisfactorily again in no time at all. That means that we always know what time we leave, but have no idea what time we will return. We demand this mentality from all our service engineers, but when the malfunction is repaired and the machine is up and running once again, it provides us all with such enormous satisfaction.”

WITH THE RIGHT DRIVE, YOU CAN DETERMINE

YOUR OWN FUTURE AND DEVELOP YOUR OWN POTENTIAL TO THE FULL

“If you indicate in which direction you want to go or in which area you want to specialize in, we will provide you with the best opportunities, allowing you to reach your goals. We ask a lot of our employees. You have to be able to think in terms of possibilities and have great problem-solving abilities, not forgetting a positive outlook and disposition. Customers often want us to carry out our work outside the standard production hours, so sometimes our engineers are required to work unusual hours and this requires a flexible attitude. In Italy I was required to work on the machine lines at night, but that gave me the opportunity of discovering Italy during the day. Most of the work is in the vicinity, but a trip abroad is also part of the job as our foreign customers also need us to service their machines. In March 2019, I myself inspected and modified machines in three factories in Canada and America, all within a week. I thought it was a great experience and of course I combined the work with a little R&R. We offer this sort of opportunity to our workforce. We work hard, but there is also time for relaxation and that ensures the right balance!”