Service that keeps your line running
FoodeQ machines run in more than 25 countries. Our service team knows them inside out and keeps your production going with inspections, maintenance and spare parts.
Warranty is standard. Service is tailor-made. That is why we align our service with your production, so your line stays available when you need it.
We know your machines
What we design, we also install and maintain ourselves. Our service engineers test machines, commission them on site and know every detail of your vibratory conveyors, belt conveyors and processing equipment.
Response times and rates are set out in a service level agreement tailored to your production. You know exactly what to expect from us, and together we keep your uptime as high as possible.
Service at the level of your production
Downtime is costly, especially when you process fresh products. Our service team is ready with the knowledge, parts and equipment to keep your line running.
Quick to reach
In case of a breakdown you speak to a specialist straight away. Many issues can be solved by phone or remotely.
Fully equipped service vans
When we need to be on site, we arrive with a van full of tools and parts, so we can act on the spot.
Spare parts in stock
The most critical parts of our machines are kept in stock as standard, for fast delivery when you need them.
Service across borders
Our machines run in more than 25 countries. Our engineers come to you, wherever your plant is.
Service level agreement
Response times, inspections and maintenance are set out in an SLA that fits your production and your risks.
Certified inspections
Our certified machine inspectors spot wear early, so maintenance can be planned and breakdowns are prevented.
Parts ready when it matters
Because we design our machines ourselves, we know exactly which parts are critical. We keep them in stock as standard, for service and warranty work and for overhauling your machines.
Want extra certainty? We can keep a customer-specific stock of spare parts, linked to your SLA. Those parts are reserved for you only, so you never run short.
From inspection to overhaul
We inspect your machines twice a year, in line with your production planning. That way we spot wear early and schedule maintenance and modifications at the right moment.
Corrective maintenance never comes at a good time. In case of a serious breakdown we act straight away and do everything we can to get your machine running again, also outside office hours when your production requires it.
Original parts, delivered fast. With a customer-specific stock you can be sure the most important parts are ready the moment you need them.
With CentreQ® we monitor the condition of your machines remotely. That lets us plan maintenance at the right time: not too early and not too late.
Every machine is handed over in working order, with clear instructions and a complete manual. Our engineers install and commission machines for customers all over the world.
We keep older machines in top condition too. An overhaul or upgrade extends their lifetime and lowers the total cost of ownership of your line.
Warranty is standard, service is tailor-made
Warranty is included standard with every machine we supply, but you also have the option for extended warranty. You know best the level of service you need, and we have the flexibility to adapt our services to meet that need.
A trained technician recognises problems early and interacts with the FoodeQ service specialists
With every machine we deliver, we provide a basic level of instruction. However, this is often not enough for your team to perform maintenance on the equipment themselves; that work should really be left to specialists! If desired, we can train your employees to handle complete maintenance and repair work independently. More commonly, we offer training that enables your team to recognise potential issues in advance. We teach them when to call us for support and how to identify when a machine is not operating optimally. We also instruct them on the information our experts need to diagnose the issue and take
action. This helps prevent unwanted downtime.
Is your line down?
We help right away.
Need service or parts? We are here to help.
